Service Delivery Policy

This Service Delivery Policy explains how and when services purchased from All India Tender Solutions (OPC) Private Limited (operator of allindiatender.com) will be delivered to you.

As we are a fully digital service provider, we do not ship any physical goods. All services are delivered electronically via your account dashboard, email, WhatsApp, SMS, or phone-based support, as applicable to the service purchased.

1. Digital Subscriptions (Basic, Pro, Enterprise)

• You will receive a confirmation email and SMS once your payment is successful and your plan is active.
• You can access all subscription features by logging in at allindiatender.com.
• If your payment is successful but your account is not upgraded within 30 minutes, please contact us at [email protected] with your transaction reference. We will activate the account or refund the amount within 24 business hours.
• GST invoices are generated automatically and emailed to your registered email address within 24 hours of payment.

2. One-Time Services

Service delivery timelines depend on the type of service. Indicative timelines below are estimates; actual delivery may be faster or longer depending on third-party authorities, document accuracy, and customer responsiveness.

3. Delivery Process

1. Payment confirmation: You receive an automated confirmation email and invoice within 5 minutes of payment.
2. Customer onboarding: Within 24 working hours of payment, our team will reach out via email, phone, or WhatsApp to collect the documents and information required.
3. Service execution: Our team executes the service within the indicative timeline above. Status updates are shared at each milestone via email and/or WhatsApp.
4. Delivery: Final deliverables (certificate copy, login credentials, filed documents, registration certificate, etc.) are emailed to your registered address and uploaded to your account dashboard.
5. Post-delivery support: Free post-delivery support for 7–30 days depending on the service.

4. Customer Obligations

Timely service delivery depends on you providing the following promptly:

• Accurate KYC documents (PAN, Aadhaar, GST certificate, etc.).
• Business documents (incorporation, partnership deed, etc.).
• Payment of any applicable government or third-party fees.
• Timely responses to OTPs, verification calls, and document requests.

Delays caused by incomplete or inaccurate information, unresponsiveness, or third-party authority delays are not the responsibility of the Company.

5. Failure of Delivery

If a service cannot be delivered due to reasons attributable to us (and not to government authorities, third parties, or you), we will either:

• Complete the service within an extended timeline, with your consent, or
• Refund the amount paid (less government/third-party fees already paid out), per our Refund Policy.

6. No Physical Shipping

The Platform is a fully digital service. We do not ship any physical goods. There are no shipping charges, courier charges, or physical delivery timelines applicable to our services.

If a service involves a physical certificate (e.g., DSC token, ISO certificate), the issuing third-party authority will ship it directly to the address you provide during onboarding. We will share tracking details once available; physical-delivery timelines are determined by the relevant courier service and are not within our control.

7. Service Hours & Support

• Customer support: Monday–Saturday, 10:00 AM to 6:00 PM IST.
• Support channels: email, phone, WhatsApp, in-app chat.
• Critical service issues are addressed within 4 working hours of receipt.

8. Contact