This Refund & Cancellation Policy ("Policy") describes how All India Tender Solutions (OPC) Private Limited (operator of allindiatender.com) handles refund and cancellation requests for subscriptions and services purchased on our Platform.
By making a purchase on the Platform, you agree to the terms of this Policy.
1. Subscriptions (Basic, Pro, Enterprise)
1.1 Free Trial
Basic plan offers a 7-day free trial for first-time users. You may cancel anytime during the trial without any charge. If you do not cancel, the subscription will convert to a paid plan and your payment method will be charged.
1.2 Money-Back Guarantee
Pro and Enterprise plans come with a 14-day money-back guarantee. If you are not satisfied with the service, request a refund within 14 days of your initial purchase and we will issue a full refund (less applicable payment-gateway fees and GST that cannot be reclaimed).
1.3 Cancellation
- You can cancel an active subscription at any time from your account dashboard or by emailing [email protected].
- Cancellation stops future auto-renewals. Your subscription remains active until the end of the current billing cycle.
- No partial refunds are issued for unused days in an ongoing monthly subscription beyond the 14-day money-back window.
1.4 Annual Subscriptions
For annual subscriptions, after the initial 14-day money-back window, no refund will be issued for the unused months. However, you may continue using the service until the end of the paid period and can cancel auto-renewal anytime.
2. One-Time Services
One-time services include — without limitation — bid document preparation, DSC procurement, MSME/Udyam registration, NSIC registration, GST registration, ISO certifications, IEC, FSSAI, trademark filing, and similar professional services.
| Stage | Refund Eligibility |
|---|
| Before work commences | Full refund (less payment-gateway charges) |
| Work commenced but documents not yet submitted to authority | 50% refund (deducted for time and effort invested) |
| Documents submitted to government authority | No refund (third-party government fees are non-refundable) |
| Service completed | No refund |
Note: Government fees, statutory charges, and third-party costs (such as DSC vendor fees, ISO certifying-body fees, government filing fees) are paid to external parties on your behalf and are non-refundable once paid out.
3. Refund Process
3.1 How to Request a Refund
- Email [email protected] with the subject "Refund Request – [Order ID]".
- Include your registered email/phone, order ID or invoice number, reason for refund, and payment proof if requested.
- We will acknowledge within 24 working hours and review the request within 3 business days.
3.2 Refund Timelines
- Approved refunds are initiated within 5 business days of approval.
- The amount will be credited to the original payment method.
- Depending on your bank/card issuer, the credit will reflect in your account within 5–10 business days after initiation.
- For UPI/wallet payments, the credit usually appears within 3–7 business days.
4. Non-Refundable Items
The following are not eligible for refund under any circumstances:
- Government fees and statutory charges paid out to government authorities (ROC, MCA, GST, MSME, FSSAI, IEC, etc.).
- Third-party costs paid out to vendors (DSC issuing authorities, ISO certifying bodies, etc.).
- Subscriptions after the 14-day money-back window has elapsed.
- Custom enterprise contracts or bespoke service engagements, except as specifically agreed in writing.
- Add-on services or consulting hours already consumed.
5. Chargebacks & Disputes
If you believe a charge is incorrect, please contact us at [email protected] before initiating a chargeback with your bank or card issuer. We will work with you in good faith to resolve any billing dispute. Initiating a chargeback without first contacting us may result in suspension of your account.
6. Failed or Delayed Transactions
If an amount is debited from your account but your subscription is not activated, or you encounter a payment-failure error, please:
- Wait at least 24 hours for the payment gateway to settle the transaction.
- If still unresolved, email [email protected] with the transaction reference number.
- We will coordinate with the payment gateway to either activate your subscription or refund the amount within 7 business days.
7. Modifications to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Refunds will be processed according to the policy in effect at the time of your purchase.
8. Contact