All India Tender Solutions (OPC) Private Limited ("we", "us", "our", or "the Company") operates the website allindiatender.com (the "Platform"). We are committed to protecting the privacy and personal information of every visitor, registered user, and paying subscriber of our Platform.
This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information. By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
- Account information: name, mobile number, email address, password, business/organisation name, GSTIN (if applicable), city, state, and PIN code.
- Payment information: when you subscribe to a paid plan or purchase a service, payment details are collected and processed by our authorised payment gateway partners (Razorpay, Cashfree, CCAvenue and similar). We do not store full card numbers, CVV, or UPI PINs on our servers.
- Bidding & service preferences: sectors of interest, geographic preferences, alert criteria, saved searches, and pipeline data.
- Communications: messages, queries, support tickets, feedback, and any other content you send to us through any channel (email, WhatsApp, phone, in-app chat, contact form).
- Resumes & job applications: if you apply for a job on our careers page, we collect your resume, cover letter, contact details, and other information you choose to provide.
1.2 Information We Collect Automatically
- Usage data: pages visited, search queries, filters applied, tenders viewed, bookmarks created, and time spent on the Platform.
- Device & technical data: IP address, browser type and version, operating system, device identifier, referring URL, and access timestamps.
- Cookies and similar technologies: we use cookies, local storage, and similar technologies to keep you signed in, remember preferences, analyse usage, and improve our Platform.
1.3 Information from Third Parties
We obtain tender notices, bid documents, award-of-contract records, and related public-procurement data from government e-procurement portals (such as GeM, CPPP, IREPS, CPWD, and state portals) and PSU websites. This is publicly available information; we do not collect personal information about you from these sources.
2. How We Use Your Information
- Provide, operate, and improve the Platform and our services.
- Authenticate accounts, prevent fraud, and enforce our Terms of Use.
- Match you to relevant tender opportunities based on your preferences.
- Send transactional emails, SMS, and WhatsApp messages relating to your account, subscriptions, and tender alerts.
- Send service updates and, with your consent, marketing communications about new features and offers.
- Process payments and issue invoices/GST receipts.
- Provide customer support and respond to your queries.
- Comply with applicable laws and respond to lawful requests from government authorities.
- Analyse usage trends to improve features, performance, and security.
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers: hosting providers (cloud servers), payment gateways, email/SMS/WhatsApp delivery providers, analytics providers, and similar vendors who process data on our behalf under contractual data-protection obligations.
- Legal compliance: when required by law, court order, or government request, or to protect our rights, property, or safety.
- Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality obligations.
- With your consent: when you explicitly authorise us to share information for a specific purpose.
We never share your personal information with tender-issuing authorities, competing bidders, or third-party marketers without your explicit consent.
4. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS/TLS), access controls, secure password hashing, server-side firewalls, and regular security reviews. However, no internet transmission or storage system is 100% secure; we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active, as needed to provide our services, and as required to comply with our legal obligations (such as GST/tax record retention under Indian law, typically eight years). When you close your account, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law.
6. Your Rights & Choices
- Access & correction: log in to your account to view and update your information.
- Deletion: request account deletion by emailing us at the address below.
- Marketing opt-out: unsubscribe from marketing emails using the link in any such email, or reply STOP to SMS/WhatsApp.
- Cookies: you can disable cookies through your browser settings, though some Platform features may stop working.
- Data portability: request a copy of the personal data we hold about you.
- Grievance redressal: contact our Grievance Officer (details below) for any concerns regarding your data.
7. Children's Privacy
The Platform is intended for users aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will promptly delete it.
8. International Data Transfers
The Platform and its data are hosted on servers located in or designed for Indian users. If any service provider processes data outside India, we ensure equivalent levels of data protection through contractual safeguards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date. Material changes will be notified through the Platform or by email. Continued use of the Platform after changes constitutes acceptance of the updated policy.
10. Grievance Officer & Contact
For any privacy-related questions, concerns, complaints, or requests, please contact:
We will acknowledge your communication within 24 working hours and aim to resolve any grievance within 15 days, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.